Metrics
Used Integrations
Count of active integrations—gauges alerting/automation channel adoption.
Count (or ratio) of integrations actively attached to at least one monitor or incident rule.
Interpretation
Rising count could mean broader alert coverage or alert sprawl—evaluate context.
Balance Point
Aim for coverage across: real-time chat, escalation (SMS/Call), durable tracking (Ticket), analytics (Webhook) without redundant duplicates.
Optimization Steps
- Group monitors by criticality.
- Assign high severity channels to Tier-1 monitors only.
- Route lower severity to chat + email (avoid SMS noise).