Incident Metrics
Ongoing Incidents
Current count of unresolved incidents to gauge active operational load.
Number of incidents currently not resolved. Highlights active operational load.
Interpretation
| Value | Meaning |
|---|---|
| 0 | Steady state |
| 1–2 | Normal manageable workload |
| 3+ | Potential overload / coordination risk |
Actions When High
- Re-evaluate severity to consolidate if related.
- Ensure clear owners on each.
- Increase update cadence to avoid confusion.